Contact Us
We are here to help with order questions, refunds, shipping updates, product information, and anything else. Our support team typically responds within 1 to 2 business days.
Best for: order status, refund requests, product questions, partnerships. We reply Monday through Friday during US Eastern business hours.
Phone
Available Monday to Friday, 9 AM to 5 PM US Eastern Time. Voicemail is checked daily.
Response Time
We aim to respond to every inquiry within 1 to 2 business days. During peak periods response times may be slightly longer. Email is typically the fastest channel.
Before You Contact Us
Many common questions are answered immediately in these sections:
- Frequently Asked Questions — product usage, ingredients, expectations
- Refund Policy — 60-day money-back guarantee details
- Shipping Policy — delivery times, tracking, international orders
Order Inquiries
When emailing about an existing order, please include:
- Your order number (from your confirmation email)
- The email address you used at checkout
- A brief description of your question or issue
This helps us locate your order quickly and respond with the right information.
Press and Media Inquiries
For media, partnership, or wholesale inquiries, please email us with "Media" or "Partnership" in the subject line.
Mailing Address
For returns and physical correspondence, please email us first to receive the correct return address and Return Merchandise Authorization (RMA) number. Mailing items without an RMA may delay processing.